ABOUT · EXPERIENCE · EDUCATION
Technology should solve real problems.
Software engineering graduate and IT professional based in Shanghai, working across enterprise IT, Microsoft cloud services, automation and application development.
Professional experience
IT / SAP Consulting · Fosun-Tridem Pharma
2024–Present · Shanghai. Delivering internal software solutions and IT support; developed the Tridem HelpDesk, administer Microsoft 365 and user accounts, and support daily IT operations.
Power Platform · M365 · HelpDesk
Microsoft Support Engineer · Microsoft
2022–2024 · Shanghai. Enterprise support across Microsoft 365, Exchange Online, mail flow, messaging, identity management and licensing.
Exchange Online · Azure AD · Messaging
Education
Bachelor’s Degree — Software Engineering
Shanghai Dianji University. Software development, C#/.NET, database design and systems architecture.
Software Engineering
Core strengths
- Diagnosing Microsoft 365 and messaging issues systematically.
- Building business applications and workflows from requirements through delivery.
- Communicating technical concepts clearly across teams.
- Documenting processes and designing maintainable solutions.
Licences & Certifications
Google Cybersecurity Professional Certificate
Threat detection, SIEM tools, Linux, Python scripting, network security and incident response.
Google · Coursera
Career Essentials in Cybersecurity
Cybersecurity fundamentals, Defender, Sentinel, Entra ID and identity protection.
Microsoft · LinkedIn Learning
C# Programming Certificate
C#/.NET, object-oriented programming, data structures, Windows applications and SQL Server.
Microsoft · SoloLearn
SAP Certified Associate – SD
Sales & Distribution: order-to-cash, pricing, customer master data and ERP integration.
SAP
Microsoft 365 Fundamentals (MS-900)
Microsoft 365 cloud concepts, Exchange Online, Teams, SharePoint, security and compliance.
Microsoft
Microsoft Azure AD & Identity Management
Azure AD administration, hybrid identity, Conditional Access, MFA and identity governance.
Microsoft